Services

What C2 Operations Delivers

C2 Operations delivers integrated services that strengthen planning, governance, operational capability and decision-making across emergency management, land management and critical infrastructure. These capabilities provide organisations with practical support, informed guidance and a structured approach to readiness, response and long-term resilience.

Strategic & Operational Planning

Fire Mitigation, Field & Drone Operations

Emergency Response & Disaster Recovery

Crisis Advisory & Coordination

Capability, Performance, Review & Evaluation

Doctrine, Governance & Risk

Strategic & Operational Planning

Effective emergency management and operational performance rely on clear intent, practical planning and alignment between strategy and delivery. Plans must be grounded in the risk, capability and operating context, and be actionable by people operating under pressure.

C2 Operations translates organisational objectives, risk and capability into clear, actionable plans. We develop and review strategic and operational plans to ensure they are fit for purpose, integrated with governance and capability arrangements, and can be implemented in real–world operating environments.

C2 Operations also supports facility and workplace emergency planning where legislative and regulatory obligations apply, ensuring plans, roles and procedures are practical, compliant and capable of being implemented effectively under real emergency conditions.

High-quality planning frameworks also ensure that critical functions remain coordinated, achievable and ready for implementation across a range of emergency, operational and business environments. Our approach ensures plans provide clear intent, define roles and responsibilities, and support effective coordination and decision–making across prevention, preparedness, response and recovery.

Examples of Strategic & Operational Planning Services

  • Emergency management plans and sub-plans.
  • Functional, hazard-specific and consequence management plans.
  • Business continuity and operational continuity planning.
  • Evacuation planning and evacuation centre planning.
  • Recovery and transition planning.
  • Strategic planning aligned to organisational risk and capability. Review and integration of existing plans and arrangements.
  • Planning support during organisational change or capability uplift.
  • Facility and Workplace Emergency Planning.

Fire Mitigation, Field and Drone Operations

Fire mitigation is a critical component of effective emergency management, land management and asset protection. It requires more than plans and policy. It requires practical understanding of fire behaviour, land use, assets at risk and the realities of implementing mitigation works on the ground. C2 Operations helps organisations reduce bushfire risk and optimise their planning and resource allocation.

We combine strategic planning, field–based delivery, technology–enabled assessment and advanced risk analytics so our clients can be confident that mitigation strategies are prioritised and appropriate. We also ensure mitigation strategies respond to policy and regulatory requirements, build community confidence and support stakeholder relations. Our work spans strategic mitigation planning through to hands–on implementation and verification, ensuring mitigation activities are practical, defensible and aligned to organisational risk, obligations and operational intent.

Examples of Fire Mitigation, Field and Drone Operations Services

  • Bushfire Risk Management Plans, operations plans and mitigation strategies.
  • Application of advanced risk analytics (such as Fi Sci Mitigate and Detect products) to assess exposure, simulate fire behaviour and prioritise treatments.
  • Prescribed burn planning support and operational advice.
  • Asset Protection Zone planning, establishment, maintenance and inspection.
  • Control line and containment line planning, establishment and maintenance.
  • Fire trail and access network inspections, assessments and maintenance advice.
  • Fuel hazard assessments and mitigation prioritisation.
  • Home, building and structure preparedness assessments.
  • Land, asset and infrastructure vulnerability assessments supporting emergency management and land management planning.
  • On–ground field operations and program support aligned to emergency management plans, land management plans and operational requirements.
  • Drone–enabled inspections, mapping and verification to support planning, operations and assurance activities.
  • Post–mitigation assessment and reporting to support assurance and informed decision–making

Emergency Response and Disaster Recovery

Emergency response and recovery requires timely, coordinated and well–informed action under pressure. In these circumstances, organisations must make timely and sound decisions, deliver critical services, coordinate with multiple agencies, stakeholders and community and transition smoothly from response into recovery. They also need to maintain accountability, community confidence and situational awareness. 

C2 Operations helps organisations operate confidently during emergencies, manage consequences effectively and support a structured transition to recovery. We provide strategic advice, operational leadership and on–ground support to incident management teams, emergency coordination centres and organisational leadership during and after events. 

We also help organisations to maintain alignment between strategic intent and operational, manage complex interfaces between agencies and stakeholders and meet requirements within established emergency management arrangements.

Examples of Emergency Response and Disaster Recovery Services

  • Operational leadership and coordination support during emergency response.
  • Incident management and emergency coordination centre support.
  • Bush/Rural fire predicative services (Such as Fi Sci Mitigation and Contain Products).
  • Operational planning and coordination during response and early recovery.
  • Multi-agency and stakeholder liaison and coordination.
  • Consequence management and impact assessment support.
  • Support to organisational leadership during emergency operations.
  • Transition planning from response to recovery.
  • On-ground heavy plant/contractor coordination.
  • Recovery coordination and early recovery planning support.
  • Post-response reviews to inform recovery and improvement.

Crisis Advisory and Coordination

Crisis situations often involve high levels of uncertainty, scrutiny and consequence, and may exist outside or alongside formal emergency management arrangements. They can emerge rapidly, escalate unexpectedly and place significant pressure on organisational leaders, governance structures and stakeholder relationships.

C2 Operations delivers crisis advisory, coordination and planning services to help executives, boards and senior leaders prepare for and navigate high–impact situations effectively. We work with clients to develop and practise crisis management arrangements, decision–making frameworks and coordination mechanisms that can be activated when required.

During crises, we provide calm, practical advice to decision makers and coordinate activity to effectively respond to unclear and evolving circumstances. In these circumstances, C2 Operations focuses on maintaining clarity, continuity and alignment between governance, executive decision–making and operational realities.

Examples of Crisis Advisory and Coordination Services

  • Crisis management framework and arrangements development.
  • Crisis preparedness planning and advisory.
  • Executive and board advisory during crisis situations.
  • Crisis coordination and representation across agencies and stakeholders.
  • Decision support under uncertainty and time pressure.
  • Consequence and impact management advisory.
  • Coordination where formal emergency arrangements are not activated or are evolving.
  • Stakeholder and inter–agency liaison support.
  • Transition support between crisis, emergency response and recovery.

Capability, Performance, Review & Evaluation

Effective emergency management and operational capability cannot be assumed. Organisations need confidence that their arrangements, systems and people will perform as intended when required, and their investment in capability will deliver real–world outcomes. C2 Operations delivers independent capability advice, performance review and evaluation services that support assurance, learning and continuous improvement. We assess how plans, structures, systems, training and people perform collectively, and provide practical insight into strengths, gaps and improvement opportunities.

C2 Operations also supports facility emergency management and life–safety capability where legislative and duty–of–care obligations apply, focusing on practical readiness, role clarity and assurance that arrangements will function effectively under real emergency conditions. 

With extensive operational experience and deep understanding of how capability is applied in practice, our clients are confident that our assessments and advice will support strategic requirements and enhance front–line service delivery.

Examples of Capability, Performance, Review & Evaluation Services

  • Emergency management capability assessments and advice.
  • Design, management and evaluation of emergency management exercises.
  • Post–incident and post–exercise reviews and evaluations.
  • Capability maturity and readiness assessments.
  • Review of emergency management arrangements, plans and structures.
  • Evaluation of training, exercising and competency maintenance programs.
  • Lessons identification, analysis and improvement planning support.
  • Independent assurance reviews to support executive and board confidence.
  • Facility Emergency Management & Life Safety Training (Warden and Chief Warden training, Emergency Planning Committee (EPC) training, Fire Safety Advisor Training, Facility Emergency Response Team training, and Fire extinguisher and first response training)

Doctrine, Governance and Risk

Clear doctrine, sound governance and effective risk management provide the foundation for confident decision–making and effective operations in complex environments. Organisations require clear authority, roles and responsibilities, supported by practical guidance that can be applied in day–to–day operations and during periods of heightened risk.

C2 Operations supports organisations to establish and strengthen doctrine, governance and risk arrangements that are fit for purpose, defensible and aligned to operational realities.

We design, review and align doctrine and governance frameworks with legislative, policy and operational requirements.

We also facilitate risk assessments and workshops. Our focus is ensuring governance and risk frameworks are usable, understood and capable of supporting decision–making before, during and after incidents.

Examples of Doctrine, Governance and Risk Services

 

  • Doctrine and operating model design and review.
  • Governance framework and role clarity reviews.
  • Risk assessments, risk workshops and facilitated risk conversations.
  • Development and review of policies, procedures, handbooks and manuals.
  • Review of delegations, authorities and decision–making frameworks.
  • Alignment of governance and risk arrangements with emergency management obligations.
  • Development of guidance materials to support operational decision–making.
  • Assurance and compliance reviews to support executive and board confidence.